OUR POLICIES
Important: Please read carefully
Scheduling Classes
Our studio uses schedule software to manage all scheduling and payment. The system is easy, fast and secure. To get started, simply create an account, make a purchase, and schedule your classes.
Cancellation Policy – 12 Hours
All clients must agree to our 12-hour notice policy for cancellations or rescheduling. Cancellations with less than 12 hours notice / no shows result in the deduction of 1 session for session package holders OR a $15 charge to the client’s credit card for Unlimited & 14 Day Trial members. If a member’s card cannot be charged, we deduct 1 day (and corresponding reservation) from a member’s plan. We are extremely strict about this policy. If you’re sick or experiencing a true emergency, follow the directions on the bottom of your booking confirmation email. Please do not ask us to make an exception for you if you do not follow the directions.
Package Expiration
Unless otherwise indicated, packages of group classes expire 6 months from activation.
Instructor and Schedule Changes
Classes and scheduled instructors are subject to change. Please refer to the online schedule for current information.
Sales are Final and Not Transferable
Sales of classes and merchandise are not refundable, exchangeable or transferable.
One New Client Promotion is Allowed
New clients may choose between taking a first class for $15 or two weeks for $65. Once purchased, changes are not allowed.
10 Minute Rule
If you have made a reservation for class and are not present after ten minutes, you will be marked as “late cancel/no show” and your spot may be given away.
No Children Allowed
Children (even well behaved ones) are not allowed in the studio during class times.
Minimum Age for Classes
Classes are for individuals aged 14 and up. If under 14, a parent or guardian is required to be present. Children under 14 are welcomed in private training. Teens 14-17 must have a parent sign their paper waiver in person at the studio.
Grip Socks
Socks with a gripping sole are required. You may bring your own or purchase a pair from the front desk.
Required Forms
Prior to your first class, you will be required to review and sign a Client Agreement and Waiver of Liability common to the fitness industry.